We are currently investigating issues related to session recording and intelligent routing to nearest datacenter feature.
1) Customers are advised NOT to use isVideo=1 parameter that concatenate multiple video files into a single video file. Due to a bug with current version, the final video is not produced in few situations. This has been fixed in the upcoming major version anticipated in 2-3 weeks.
2) "Auto select nearest datacenter location" feature is routing most of the classes to Dallas, TX location which maybe congested due to high volume of traffic. Customers are advised to manually select a datacenter location.